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Read the Terms and Conditions for Reservation and Accommodation at Russo-Balt Hotel Moscow

A reservation at Russo-Balt Hotel Moscow will be considered guaranteed if you receive a Reservation Confirmation letter to your e-mail address. Accommodation at the hotel is provided according to the check-out time system, namely check-in from 1:00 p.m. and check-out before 12:00 midday the next day. Room rates are available on the hotel’s website. Children under 12 years of age may stay free of charge in one room with parents. A minibar is available in every room. The use of the minibar is not included in the room rate. Staying with pets should be agreed in advance, and the pet should be specified in the booking request. The hotel reserves the right to refuse a person to stay with his or her pet. If during the time of your stay at the hotel you decide to change the length of your stay, please inform the administrator of the decision at least 24 hours in advance.

If you cancel your reservation less than 24 hours before the scheduled date of arrival or departure, you will be charged a penalty in the amount of the rate for one day’s accommodation in the selected room category. You can cancel your reservation by calling: +7 (495) 645 3875 or by writing to e-mail: hotelrussobalt@gmail.com.

Payment options: in cash, by bank card or on a non-cash basis by transferring money to a bank account. Cash or bank card payments are made at the check-in for the entire length of stay. Payments to the bank account should be made no later than three days after the date of the invoice issued by the hotel. The hotel reserves the right to place funds on hold on your bank card until you check in.

In case of early check-in (from 12:00 midnight on the arrival day) or late check-out (after the check-out time), the Guest will pay according to the check-out time as follows: check-in from 12:00 midnight to 9:00 a.m.—half-day accommodation rate; check-in from 9:00 a.m. to 1:00 p.m.—per hour rate; check-out time from 12:00 midday to 4:00 p.m.—per hour rate; check-out time from 12:00 midday to 6:00 p.m.—half-day accommodation rate; check-out time after 6:00 p.m.—full day accommodation rate.

ATTENTION!

Reservations at the non-refundable rate are made at 100% payment for the entire length of stay as of the reservation date. In case of reservation cancellation, no-show or shorter length of stay, no refund at the non-refundable rate is made. The guest may extend his or her stay out at the hotel’s rates that are valid as of the extension date.

Smoking is prohibited in all areas of the hotel’s grounds.

In the case of smoking, the hotel guest shall be required to reimburse the hotel’s expenses related to the comprehensive cleaning of the room, dry cleaning, washing of textiles and carpets, based on the Damage Report and the price list.